At Drapeva, we are committed to delivering your order safely and on time.
Every order undergoes careful quality inspection and secure packaging before dispatch. Delivery timelines may vary depending on your shipping location. Orders within 1,000 km qualify for free delivery, while a delivery charge applies to destinations beyond 1,000 km. Tracking details will be shared via SMS and email once your order has been dispatched.
Orders shipped within a 1,000 km distance qualify for Free Delivery. For destinations beyond 1,000 km, the applicable delivery charge will be automatically calculated and applied during checkout based on your shipping distance.
Once your order has been shipped, you will receive a tracking link via Email or WhatsApp to monitor the status of your shipment.
If your order has not arrived within the expected delivery timeframe, please contact our Customer Care team at drapeva2026@gmail.com. We will coordinate with our courier partners and assist you in resolving the issue as quickly as possible.
At Drapeva, we understand that plans can change.
If your cancellation request is approved before shipment, the order amount (if prepaid) will be refunded to the original payment method within 5 to 7 business days.
Drapeva reserves the right to cancel any order due to product unavailability, pricing errors, or unforeseen circumstances. In such cases, a full refund will be issued to the customer.